TES                              Serving South Western & Central Western NSW      

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Service Request & Charges

 

TES can provide parts and labour for additions to your NEC Telephone System

We can help you with:

bulletAdditional Telstra or Optus PSTN lines
bulletUpgrading to ISDN OnRamp2 or OnRamp10/20/30 digital lines
bulletAdding Voicemail to your system
bulletAdjusting: Call Pick-up Groups, Network Access levels, Dterm key layouts, Telephone Name Changes, etc.
bulletUpgrading Message-on-Hold, to remove those annoying chimes
bulletStaff Training -- most system features go unused, as staff don't even know they exist
bulletSite Survey Reports to advise all current used & spare circuits, maximum capacity, redundant Telstra lines
bulletReprogramme PHS cordless handsets (no longer supported by NEC)
bulletReprogramme Kirk DECT or EnGenius cordless handsets
bulletAdjusting telephone system clocks for Daylight Saving Changes
 

If you would like to have a technician attend your site, please send an email to service@teswebsite.com or fax (02) 6920 2577.

Our TES Service Fees* to have a technician attend site during business hours are as follows:

Always contact us for a Quotation, if you need a more accurate estimate for your situation.

 

A Guide to Technical Charges

Service Call
(including the 1st hour)

Hourly rate for
subsequent hours 08.30 to 17.00 hrs.

 

 

 

Labour Rate per technician -- Installation & expansion

 $180.00/hr + GST $90.00/hr + GST

Labour Rate per technician  -- Non-contract Maintenance

$180.00 + GST

$100.00 + GST

Travel Rate** (Outside Wagga Wagga, Albury, Cowra or Dubbo)

 $1.50/klm return + GST  

 

Note: These are a general guide only. Some work may require a specialist from another Service Centre, so additional costs may apply in some cases.

Note: There may also be work which can be handled remotely, by modem access (if fitted), therefore Site Call-out charges can be avoided.

Note: Penalty rates apply for after-hours, weekends and public holidays.

Note: We are prepared to provide a quotation if you can supply a detailed specification.

Note: We are prepared to provide an estimate for any work if you only provide a basic scope of works.

* Prices subject to change without notice. Please check current rates before placing your order.

** Travel costs may still apply within these centres, if we need to send a system specialist from another centre, because of the nature of the work involved.


  
  
  
  
  
  

   

 

Send mail to tes@teswebsite.com with questions or comments about this web site.
Last modified: 13-Jul-2011